Returns & Refunds
If you are for any reason not satisfied with the product, you are welcome to log a request for return, exchange or refund if the below terms and conditions are met.
Stores on HPSA have their individual returns policy, this may vary per item sold. When dealing with a store kindly familiarise yourself with their returns and warranty policy before making purchase. The stores will use their own discretion to approve refunds and exchanges.
You can find the information on the stores in the product ‘under shipping & shop policies’.
Returns and exchanges can be logged directly with HPSA within 7 days after delivery. If customer decides return product for any reason after 7 days of delivery, they can do so by contacting the supplier directly, the contact information for our suppliers is available on the stores page. The product to be returned in original packaging, and no refunds or exchanges will be accepted should the product be deemed purposely damaged or damaged due to negligence.
HPSA reserve the right to refuse to exchange or refund items that are not returned within 7 days from the date customer received the delivery of goods, if the items are not faulty.
To log your returns directly with HPSA if still with 7 days after delivery please send us an email on
You will need to provide us with the following:
The reason for the return
The invoice for each item returned
The banking details where you would like us to deposit your refund
Please ensure that the returned item is well packaged in the original packing, as sensitive products not packed well might be damaged in transit and this will not be refunded if the items were not correctly packaged.
HPSA will only be liable for upliftment costs if product was delivered faulty, for any other reason for return customer will need to pay courier fees for collection and delivery to the address that will be provided once communication has been sent on email.
Refund; this needs to be logged within 3 working days of receiving delivery of the product. All products returned will be inspected, we will inform you on email once we have received the product back and confirm whether this item is eligible for a refund after the inspection process is complete. Once we have approved the return it will take 3-5 working days for the refunded amount to reflect on your account.
No returns on digital downloads.
For health reasons we are Unfortunately, not able to accept returns on underwear, swimwear and earrings.
For any additional information please email us @